Effective Date: [22/09/2025]

At Firefly Counseling, your privacy matters to us. We know that reaching out for counseling is a personal step, and we promise to keep your information safe and confidential.

What Information We Collect

When you use our services, we may collect:

  • Your name and contact details

  • Information you choose to share during sessions

  • Payment details for billing

  • Messages or forms you send us through our website

How We Use Your Information

We use your information to:

  • Schedule and provide your counseling sessions

  • Stay in touch about appointments or services

  • Handle billing and payments

  • Improve how we serve you

Confidentiality

What you share in counseling stays private. We will only share information if:

  • You give us permission

  • We are required by law (for example, if someone is in danger or in cases of abuse or neglect)

Keeping Your Information Safe

We take steps to keep your information secure, both online and offline.

Sharing Information

We don’t sell or trade your information. We may share it only with trusted partners who help us run our services (like scheduling or billing), and only when necessary.

Website Use

If you contact us online, please know that no internet connection is completely secure. For sensitive matters, you may prefer to call us directly.

Changes to This Policy

If we make changes, we’ll update this page with the new date.

Contact Us

If you have any questions, reach out to us